Operated by REPLUG GmbH

Last Updated: 23.08.2026

These Terms of Service should be read together with the Bento Rewards Privacy Policy and any specific conditions displayed for an offer, campaign, promotion or reward.

1. Operator, scope and contracting party

1.1. Bento Rewards (the “Platform”) is operated by:

REPLUG GmbH
Oranienburger Str. 23
10178 Berlin
Germany
Commercial Register: Amtsgericht Charlottenburg, HRB 215435 B
Email: support@bento-rewards.com

1.2. “Bento Rewards” is a product name. The contractual partner of every user is REPLUG GmbH (“REPLUG,” “Bento Rewards,” “we,” “us” or “our”).

1.3. These Terms govern access to and use of the Platform, including the Bento Rewards mobile application, associated websites, reward programme, support services and any related features made available by REPLUG.

1.4. For the purposes of these Terms:

  • “Account” means the personal Bento Rewards account registered by a User.
  • “Campaign Partner” means an advertiser, advertising network, offer provider, survey provider, application publisher, game publisher, attribution provider or other third party involved in providing or validating an Offer.
  • “Coins” means conditional promotional reward units displayed within the Platform.
  • “Offer” means an opportunity displayed through the Platform to complete specified activities in return for Coins, including app installations, game milestones, purchases, registrations, surveys, advertisements or other tasks.
  • “Reward” means a gift card, cash-equivalent payment or other redemption option made available through the Platform.
  • “User” or “you” means the natural person who creates or uses an Account.

2. Acceptance and formation of the agreement

2.1. By creating an Account, selecting the checkbox accepting these Terms, or continuing to use the Platform after validly accepting them, you enter into an agreement with REPLUG and agree to comply with these Terms.

2.2. You must read these Terms before creating an Account or starting an Offer. If you do not agree to them, you must not use the Platform.

2.3. Specific conditions displayed for an Offer, promotion or Reward form part of the agreement for that Offer, promotion or Reward. If specific conditions conflict with these general Terms, the more specific conditions apply to the relevant Offer, promotion or Reward, provided they were made available to you before participation.

2.4. We retain an electronic record of the version of the Terms accepted by each User and the date and time of acceptance.

3. Eligibility and territorial restrictions

3.1. You may use the Platform only if:

  • you are at least 18 years old;
  • you have full legal capacity to enter into a binding agreement;
  • all information you provide is accurate, current and complete;
  • you are physically located in a country in which the Platform and the relevant Offer are available;
  • you are not subject to applicable trade, financial or other sanctions and are not located in a comprehensively sanctioned jurisdiction; and
  • your use of the Platform is lawful in your place of residence and physical location.

3.2. Platform, Offer and Reward availability may vary according to country, region, device, operating system, Campaign Partner requirements, regulatory requirements, previous activity and other eligibility criteria.

3.3. Registering from, claiming residence in, or participating from a country other than your genuine country of residence or physical location is prohibited. You must promptly update any Account information that changes.

3.4. We may verify eligibility at registration, during participation, when Coins are credited, when a redemption is requested, or at any other time reasonably necessary to protect the Platform or comply with legal and partner requirements.

4. Account registration, security and personal use

4.1. Each individual may create and maintain only one Account. Creating, controlling, accessing or benefiting from multiple Accounts is prohibited, including where different email addresses, login methods, devices, identifiers or payment accounts are used.

4.2. Your Account is personal, non-transferable and may be used only by you. You may not sell, transfer, lend, share or allow another person to access or use your Account. You may not use another person’s Account or complete activities on another person’s behalf.

4.3. A device may not be used to create, operate or benefit more than one Account without our prior approval. Members of the same household may each hold an Account only where each person uses their own identity, device, login credentials and Reward destination. Household Accounts may be subject to additional verification.

4.4. Email addresses, phone numbers, identity documents, payment accounts, Reward destinations and other verification details may be linked only to the genuine User who owns the Account. The same payment or verification details may not be used across multiple Accounts unless we expressly approve this after verification.

4.5. You must keep your login credentials secure and confidential and notify support immediately if you suspect unauthorised access. You are responsible for activity performed through your Account to the extent permitted by applicable law.

4.6. You may not create a new Account after suspension or termination unless we have given prior written permission.

5. Description of the Platform

5.1. The Platform enables eligible Users to discover and participate in Offers, receive Coins following successful validation and redeem available Coins for Rewards.

5.2. REPLUG provides the Platform and reward programme but generally does not operate the third-party apps, games, surveys, advertisements, products or services included in Offers. Those products and services are controlled by the respective Campaign Partners and may be governed by their own terms and privacy policies.

5.3. Participation does not create an employment, agency, partnership, joint-venture or contractor relationship between you and REPLUG or between you and any Campaign Partner.

5.4. The Platform does not guarantee that any particular Offer will be available, that you will qualify for an Offer, that you will earn a particular amount, or that earning opportunities will be continuous or unlimited.

6. Offer conditions and eligibility

6.1. Every Offer may contain specific requirements, including:

  • eligible countries or regions;
  • eligible devices or operating systems;
  • new-user or first-install requirements;
  • required tracking permissions;
  • required activities or milestones;
  • time limits and waiting periods;
  • purchase or subscription requirements;
  • limits on participation or reward frequency; and
  • additional Campaign Partner conditions.

6.2. You are responsible for reading and satisfying all displayed requirements before and while participating. An Offer is completed successfully only when all requirements have been satisfied within the applicable time period and the activity has been recorded and validated by the relevant tracking and Campaign Partner systems.

6.3. Where an Offer is limited to new users or first-time installers, you are not eligible if you have previously installed, downloaded, registered for, accessed, played or otherwise used the advertised app, game, product or service on any device or through any platform, advertising source or reward service, unless the Offer expressly states otherwise.

6.4. You may complete each Offer only once unless the Offer expressly permits repeat participation. Attempting the same or a substantially identical Offer through another Account, device, reward platform or advertising source may invalidate the Offer.

6.5. Offers must be accessed and installed through the link or process provided by Bento Rewards. Activity completed before clicking the Bento Rewards Offer link, through another source, or after attribution has been assigned to another source is not eligible.

6.6. We and our Campaign Partners may close, pause, withdraw or change an Offer prospectively. Conditions displayed when you start an Offer normally apply to that Offer. However, an active Offer may be suspended or withdrawn where required by law, the Campaign Partner ends or rejects the campaign, tracking becomes unavailable, a material error is identified, or continued operation would expose Users, REPLUG or a partner to fraud, security or legal risk. Mandatory consumer rights remain unaffected.

7. Device, installation, identifier and location continuity

7.1. Each Offer must be started and completed by the same User on the same physical device, using the same app installation, operating-system family, app-store profile and device, advertising or attribution identifiers present when the Offer was started.

7.2. While an Offer is active, you must not:

  • transfer or continue the Offer on another phone, tablet, emulator, virtual device or other device;
  • uninstall and reinstall the advertised app;
  • clear or clone the app installation or app data in a way that affects attribution;
  • reset, delete, rotate, modify, conceal, spoof or otherwise interfere with the device’s advertising, attribution or installation identifiers;
  • change device profiles, guest profiles, work profiles or app-store accounts to repeat or continue the Offer;
  • factory-reset the device to repeat, restart or continue the Offer; or
  • use any method that prevents the original installation and subsequent activities from being linked reliably.

7.3. Replacing, resetting, losing or repairing a device does not transfer an active Offer to another or reset device. You may start new Offers on a legitimate replacement device using your existing Bento Rewards Account, but Offers started on the previous device may no longer be trackable or eligible.

7.4. Ordinary operating-system updates or changes between legitimate internet connections do not by themselves invalidate an Offer. Nevertheless, if any device, installation, identifier, network or location change prevents reliable validation, the related activity cannot be rewarded unless we and the Campaign Partner can otherwise verify it.

7.5. You must participate only from your true physical location and within the territory for which the Offer is available. You may not use a VPN, proxy, Tor, emulator, private relay, location-spoofing service, remote-access service, device farm, cloud device or other method to conceal, alter or misrepresent your location, network, device or source of traffic.

7.6. If you travel outside the eligible territory while an Offer is active, or if you must replace or reset your device, you should stop the Offer and contact support before continuing. We cannot guarantee that an active Offer will remain eligible after such a change.

8. Coins and their legal nature

8.1. Coins are conditional promotional reward units used solely within the Bento Rewards programme. They are not legal tender, electronic money, a bank deposit, stored funds, a security, a cryptocurrency or a transferable property right.

8.2. Any currency equivalent displayed alongside Coins is provided to explain the applicable redemption rate. It does not convert Coins into a cash balance or create a claim to payment outside the redemption process described in these Terms.

8.3. Coins:

  • may be earned only through eligible and successfully validated activity;
  • are personal to the User and may not be sold, transferred, assigned, pooled or exchanged outside the Platform;
  • do not accrue interest;
  • may be subject to pending, validation or holding periods; and
  • become redeemable only after they are available, the minimum threshold is reached, and all verification requirements are satisfied.

8.4. The Platform may display Coins as pending, available, held, redeemed, expired or reversed. A display of pending Coins, an in-app progress indicator, a Campaign Partner event or an automated notification does not constitute final approval.

8.5. We may correct clear technical, typographical, calculation, currency-conversion or display errors. Where reasonably possible, we will explain a correction that materially reduces a User’s displayed balance.

9. Validation, partner decisions, chargebacks and reversals

9.1. Coins are granted only after REPLUG and/or the relevant Campaign Partner can reliably record, attribute and validate the required activity. In some cases, the Campaign Partner makes the final determination of whether activity qualifies and whether REPLUG will be compensated for it.

9.2. We are not required to grant Coins for activity that:

  • was not recorded or attributed to Bento Rewards;
  • cannot be validated by the relevant systems;
  • does not satisfy the Offer requirements;
  • was completed after the deadline;
  • is rejected, reversed or charged back by the Campaign Partner for a valid reason;
  • was generated through prohibited conduct; or
  • was credited because of a technical or manifest error.

9.3. Coins may remain subject to partner validation for up to 90 calendar days after the relevant activity. A longer period may apply where a Campaign Partner investigation, payment dispute, regulatory requirement or suspected fraud remains unresolved. We will provide information about a material extended hold where doing so would not compromise fraud prevention or security.

9.4. We may reverse Coins previously shown as pending or available where the underlying activity is later rejected, refunded, cancelled, charged back, duplicated, found ineligible, linked to prohibited conduct or credited in error.

9.5. If Coins connected to fraudulent, refunded, cancelled or otherwise invalid activity have already been redeemed, we may, to the extent permitted by law:

  • offset the invalid amount against future Coins;
  • place the Account into a negative balance;
  • suspend further redemptions until the amount is resolved; or
  • request repayment where the Reward was obtained through intentional deception, fraud or other unlawful conduct.

9.6. We will not impose a negative balance merely because of a Campaign Partner’s commercial non-payment where the User validly completed the Offer and did not contribute to the rejection, except where the applicable law permits reversal and the Offer conditions clearly placed the relevant validation risk on the User.

10. Reward redemption

10.1. You may request a Reward after accumulating the minimum number of available Coins displayed for the selected Reward.

10.2. Reward types, denominations, redemption rates, countries, availability and minimum thresholds may vary and may change prospectively. The applicable conditions are those displayed before you submit the redemption request.

10.3. Every redemption is subject to:

  • Account and Offer validation;
  • fraud and security screening;
  • identity, residence and payment-method verification where required;
  • availability of the selected Reward; and
  • the terms and compliance requirements of the fulfilment provider.

10.4. Standard redemption review may take up to seven business days. Complex cases involving partner confirmation, identity verification, suspected fraud, chargebacks or inconsistent device, network or location data may take up to 90 calendar days. We may extend this period where an external investigation remains pending, provided we inform the User where reasonably possible and legally permitted.

10.5. A redemption request is not approved until the Platform confirms approval. We may temporarily hold or refuse a request where the Account or underlying activity cannot be validated.

10.6. Rewards are final once successfully issued or delivered and cannot normally be cancelled, exchanged, returned or re-credited. Mandatory rights and cases caused by our error remain unaffected.

10.7. You are responsible for providing accurate delivery information and for ensuring that you control the email address, payment account or other destination selected. We are not responsible for a Reward delivered to incorrect information supplied by you, unless we caused the error or mandatory law provides otherwise.

11. Reward fulfilment providers

11.1. Rewards may be fulfilled through third-party providers, including Tremendous, Inc., or through other providers identified in the Platform.

11.2. REPLUG does not itself issue third-party gift cards or provide regulated payment services. Fulfilment providers may apply their own eligibility, sanctions, identity, tax, payment and compliance requirements.

11.3. A fulfilment provider may delay or refuse delivery where its requirements are not satisfied. Where a Reward cannot be delivered, we may offer another available Reward of equivalent value or restore the relevant Coins where reasonably possible and required by law.

11.4. Risk of loss of a digital Reward code transfers to you when it is successfully delivered to the verified address or destination associated with your request. You must protect Reward codes and payment-account access against unauthorised use.

12. Identity, eligibility and completion verification

12.1. To protect Users, Campaign Partners and the Platform, we may require reasonable verification before or after registration, participation, Coin crediting or redemption.

12.2. Depending on the circumstances, verification may include:

  • verification of email address or mobile number;
  • government-issued identification;
  • liveness or selfie verification;
  • proof of address, residence or physical location;
  • confirmation of ownership of a payment account or Reward destination;
  • purchase receipts, transaction records or refund status;
  • screenshots, screen recordings or in-app progress evidence;
  • information about the device, installation, advertising identifier or app-store account used; and
  • other information reasonably necessary to establish identity, eligibility or valid completion.

12.3. Documents and information must be genuine, accurate, complete, current and readable. You must not submit another person’s documents, likeness, payment details or evidence.

12.4. We may withhold Coins or Rewards while verification is pending. If you refuse or fail to complete reasonably requested verification within the stated period, or if verification cannot be completed, we may refuse the affected Coins or redemption and may restrict the Account where necessary and proportionate.

12.5. Verification may be performed by REPLUG, a Campaign Partner, a fulfilment provider or a specialist verification provider in accordance with the Privacy Policy.

13. Prohibited conduct

13.1. You must use the Platform honestly, personally and only through ordinary human interaction. The following conduct is prohibited:

  • creating, controlling or benefiting from multiple Accounts;
  • sharing, buying, selling, transferring or renting Accounts;
  • allowing another person to complete Offers or verification on your behalf;
  • completing Offers through another User’s Account;
  • using a shared identity, device, payment method or Reward destination to conceal multiple Accounts;
  • using bots, scripts, macros, autoclickers, auto-scrollers, automation frameworks, artificial intelligence agents or other tools to simulate or perform activity;
  • using emulators, virtual machines, cloned apps, cloud devices, device farms, remote-control systems or modified clients;
  • using rooted, jailbroken or otherwise modified devices where the modification affects security, tracking or Offer integrity;
  • using VPNs, proxies, Tor, private relay, fake GPS, location-spoofing tools or other traffic-concealment methods;
  • resetting, spoofing, rotating, masking or manipulating advertising, attribution, installation or device identifiers;
  • factory-resetting, reinstalling, cloning or changing device profiles to repeat or continue an Offer;
  • generating artificial installs, clicks, views, registrations, purchases, gameplay, ad engagement or milestones;
  • completing the same Offer more than once where repeat participation is not expressly permitted;
  • completing an Offer after previously using the advertised app, game, product or service where new-user eligibility is required;
  • completing or attempting the same Offer through multiple reward platforms or attribution sources;
  • using unauthorised, stolen or fraudulent payment methods;
  • making a purchase only to obtain Coins and then cancelling, refunding, disputing or charging back the purchase without a legitimate legal basis;
  • manipulating purchases, subscriptions, refunds or chargebacks;
  • submitting false, altered, misleading or fabricated screenshots, receipts, identity documents or progress evidence;
  • providing false information about identity, age, residence, location, device, Offer completion or payment ownership;
  • tampering with, reverse engineering, exploiting or attempting to circumvent Platform or Campaign Partner tracking, security, eligibility or reward systems;
  • abusing referrals, colluding with other Users, self-referring or creating circular benefit arrangements;
  • exploiting errors, bugs, duplicate credits or unintended reward configurations instead of reporting them;
  • accessing data or functionality without authorisation;
  • introducing malicious code, interfering with Platform operation or placing unreasonable load on the Platform; or
  • engaging in conduct that is fraudulent, deceptive, unlawful or materially inconsistent with the intended operation of the Platform or an Offer.

13.2. Privacy tools are not prohibited merely because they protect privacy generally. However, they must be disabled when they prevent required attribution, disguise location or device information, create false eligibility, or otherwise interfere with the Platform or an Offer.

14. Fraud review, holds and enforcement

14.1. We may conduct routine or targeted reviews where we identify activity that reasonably suggests fraud, abuse, invalid tracking, account compromise or breach of these Terms. Relevant signals may include inconsistent device identifiers, impossible or unusual location changes, repeated identifier resets, overlapping activity, linked Accounts, payment-method reuse, abnormal completion speed, partner rejections or other technical and behavioural anomalies.

14.2. During a review, we may:

  • place affected Coins or redemptions on hold;
  • pause access to Offers or specific Platform features;
  • request information or verification;
  • compare Account, device, installation, network, location, payment, Offer and partner data;
  • contact Campaign Partners or fulfilment providers; and
  • preserve relevant records as permitted by law.

14.3. We may use automated systems to identify risk and prioritise reviews. Where required by applicable law, decisions producing legal or similarly significant effects will not be based solely on automated processing and will be subject to appropriate human review.

14.4. To protect the integrity of our systems, we are not required to disclose confidential fraud-detection signals, models, rules, thresholds, partner methods or information that would enable circumvention. We will nevertheless provide the User with the principal reason for a material adverse decision to the extent reasonably possible and legally permitted.

14.5. After review, and depending on the seriousness, evidence, intent and repetition involved, we may:

  • release the hold and approve the activity;
  • refuse or reverse Coins connected to invalid or prohibited activity;
  • correct duplicate or erroneous credits;
  • restrict specific Offers, Rewards or features;
  • suspend the Account temporarily;
  • terminate the Account and block re-registration; or
  • pursue repayment or legal remedies in cases involving intentional fraud or unlawful conduct.

14.6. Account-wide suspension, termination or forfeiture of all unredeemed Coins will normally be limited to material, intentional, systematic or repeated violations, multi-accounting, identity fraud, account sharing, automation, device or location manipulation, or circumstances in which the integrity of the Account as a whole cannot reasonably be established.

14.7. Measures will be applied in good faith and proportionately, taking into account the available internal and partner evidence. Mandatory consumer rights remain unaffected.

15. Notice, explanation and appeal

15.1. Where we refuse a redemption, reverse a material amount of Coins, suspend an Account or terminate an Account, we will normally notify the User and state the main reason, unless notice would be unlawful, compromise security or fraud prevention, reveal confidential partner information, or expose another person’s rights.

15.2. You may appeal a material adverse decision by contacting support@bento-rewards.com within 30 days of notification. The appeal should identify the decision and include any relevant explanation or evidence.

15.3. Appeals will be reviewed by a person who is authorised to reconsider the available evidence. We may request additional information. We will communicate the outcome within a reasonable period, although partner-dependent investigations may take longer.

15.4. Repeated appeals containing no new relevant information do not require repeated substantive review.

16. Third-party infrastructure and Campaign Partners

16.1. The Platform relies on third-party infrastructure and services, which may include:

  • Swaarm GmbH for campaign tracking, attribution and platform infrastructure;
  • Google Firebase and Google Cloud for hosting, analytics, messaging and crash reporting;
  • mobile measurement and attribution providers such as Adjust, AppsFlyer or Singular;
  • Campaign Partners and offer providers;
  • identity and fraud-prevention providers; and
  • Tremendous, Inc. and other Reward-fulfilment providers.

16.2. Tracking and validation require information to pass through several independent systems. We are not responsible for a failure caused solely by a third party outside our reasonable control, but this does not exclude liability where mandatory law or our own fault requires otherwise.

16.3. Campaign Partner and third-party products are provided under their respective terms. REPLUG is not responsible for their content, gameplay, subscriptions, purchases, availability, customer support or data practices. Complaints about the underlying product should be directed to the relevant provider; complaints about Bento Rewards Coins or redemptions should be directed to Bento Rewards support.

17. Platform availability and changes

17.1. We aim to keep the Platform available and accurate but do not guarantee uninterrupted or error-free operation. Maintenance, security events, partner outages, technical failures, legal requirements or events outside our reasonable control may affect availability.

17.2. We may add, remove, test or modify features, Offers, Reward types, redemption thresholds or reward rates prospectively. We may conduct tests in which Users receive different eligible Offers, interfaces or reward structures, provided this is not used to remove validly earned and finally approved Coins contrary to these Terms or mandatory law.

17.3. We may discontinue the Platform or reward programme. Where reasonably possible and legally required, we will provide prior notice and a reasonable opportunity to redeem eligible available Coins, subject to minimum thresholds, verification and these Terms.

18. Suspension, termination, inactivity and expiration

18.1. You may stop using the Platform at any time and may request Account deletion as described in the Privacy Policy.

18.2. We may suspend or terminate an Account where:

  • the User materially or repeatedly breaches these Terms;
  • eligibility or identity cannot be established;
  • the Account presents a fraud, security, legal or partner-compliance risk;
  • continued service is prohibited by law or sanctions;
  • the Account has been inactive as described below; or
  • we discontinue the Platform.

18.3. Accounts with no login, eligible earning activity or redemption activity for 12 consecutive months may be classified as inactive. Subject to applicable law, we may expire unredeemed Coins and close an inactive Account after providing at least 30 days’ prior notice to the registered email address, giving the User an opportunity to reactivate the Account or redeem eligible Coins.

18.4. If an Account is terminated for material prohibited conduct, Coins linked to that conduct may be forfeited. Legitimately earned Coins unrelated to the violation will be treated in accordance with applicable law and the proportionality provisions in Section 14.

18.5. Following termination, you may not create or access another Account without our written permission.

19. Account deletion and outstanding Coins

19.1. Before voluntarily deleting your Account, you should redeem eligible available Coins that meet the minimum threshold. Subject to mandatory law, pending, held or below-threshold Coins may become unavailable after deletion because the Account and tracking relationship needed to validate and redeem them no longer exists.

19.2. An erasure request does not require immediate deletion of information that we are legally permitted or required to retain for fraud prevention, security, accounting, tax, dispute resolution, establishment or defence of legal claims, or compliance with legal obligations. Details are provided in the Privacy Policy.

20. Privacy and data protection

20.1. REPLUG processes personal data in accordance with the Bento Rewards Privacy Policy available at https://bento-rewards.com/privacy-policy/.

20.2. Operation of the Platform and validation of Offers may require processing of Account information, IP address, approximate location, device and advertising identifiers, device characteristics, attribution data, app usage, Offer progress, payment and redemption information, verification information and fraud-risk indicators.

20.3. You must not provide personal data relating to another person unless you are legally entitled to do so.

21. Intellectual property and permitted use

21.1. The Platform, software, visual design, text, logos, databases and other content provided by REPLUG are owned by or licensed to REPLUG and are protected by applicable intellectual-property laws.

21.2. Subject to these Terms, REPLUG grants you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable right to use the Platform for its intended, non-commercial purpose.

21.3. You may not copy, distribute, modify, sell, license, reverse engineer, scrape, extract, create derivative works from, or commercially exploit the Platform except where such restriction is prohibited by mandatory law.

22. Taxes

22.1. You are responsible for determining and satisfying any personal tax, reporting or other legal obligations arising from Rewards you receive.

22.2. We or a fulfilment provider may request tax information or report Rewards where required by law. Failure to provide legally required information may prevent redemption.

23. Liability

23.1. REPLUG has unlimited liability:

  • for intent and gross negligence;
  • for injury to life, body or health caused intentionally or negligently;
  • under the German Product Liability Act;
  • where REPLUG has given an express guarantee; and
  • in any other case where liability cannot legally be limited or excluded.

23.2. In cases of slight negligence, REPLUG is liable only for breach of an essential contractual obligation whose performance is necessary for the proper execution of the agreement and on which the User may regularly rely. In such cases, liability is limited to the damage that was typical and reasonably foreseeable when the agreement was concluded.

23.3. Subject to Sections 23.1 and 23.2, REPLUG is not liable for damage caused solely by:

  • inaccurate information supplied by the User;
  • failure to follow Offer or tracking requirements;
  • unauthorised access resulting from the User’s culpable failure to secure credentials;
  • third-party apps, games, surveys, products, payment systems or fulfilment providers outside REPLUG’s reasonable control; or
  • events outside REPLUG’s reasonable control.

23.4. The above limitations also apply to REPLUG’s employees, representatives, agents and subcontractors.

23.5. Nothing in these Terms restricts remedies or conformity rights that consumers have under mandatory law relating to digital products or services.

24. Changes to these Terms

24.1. We may amend these Terms where reasonably necessary because of changes to the Platform, Offers, Rewards, technology, fraud risks, partners, legal requirements or business operations.

24.2. Material changes will be communicated before they take effect through the Platform, email or another durable method where required. We will state the effective date and, where applicable law requires, request express acceptance.

24.3. Changes affecting participation requirements or reward eligibility apply prospectively. We will not apply a new device, Offer or fraud rule retroactively to activity completed before the User validly accepted that rule, although existing rules, Offer conditions and laws continue to apply.

24.4. If you do not accept a material amendment, you may stop using the Platform and close your Account. Where legally required, we will provide a reasonable opportunity to redeem eligible available Coins before termination, subject to these Terms.

25. Complaints and consumer dispute resolution

25.1. Questions and complaints should first be sent to support@bento-rewards.com. Please include your Account information, a description of the issue and relevant evidence, but never send passwords or full payment credentials.

25.2. REPLUG GmbH is not willing and is not obliged to participate in dispute-resolution proceedings before a consumer arbitration board, unless participation becomes mandatory under applicable law.

25.3. The former European Commission Online Dispute Resolution platform was discontinued in 2025 and is therefore not referenced in these Terms.

26. Governing law and jurisdiction

26.1. These Terms and the contractual relationship are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

26.2. If you are a consumer, this choice of law does not deprive you of mandatory protections granted by the law of the country in which you have your habitual residence.

26.3. Where the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Berlin, Germany. For consumers, statutory jurisdiction rules apply.

27. General provisions

27.1. If any provision of these Terms is invalid or unenforceable, the remaining provisions remain effective. The invalid or unenforceable provision will be replaced by the applicable statutory rule. This does not alter statutory rules governing the validity of standard consumer terms.

27.2. A failure or delay in enforcing a provision does not waive the right to enforce it later.

27.3. You may not transfer your Account or claims relating to Coins or Rewards without our consent, except where mandatory law permits transfer. REPLUG may transfer this agreement as part of a merger, restructuring, sale of business or transfer of the Platform, provided the transfer does not reduce mandatory User rights.

27.4. These Terms, the Privacy Policy and the applicable specific Offer, promotion and Reward conditions constitute the agreement governing use of the Platform.

27.5. Translations may be provided for convenience. Where permitted by applicable law, the English version is the reference version. Mandatory interpretation rules protecting consumers remain unaffected.

28. Contact

REPLUG GmbH
Oranienburger Str. 23
10178 Berlin
Germany

Commercial Register: Amtsgericht Charlottenburg, HRB 215435 B
Support: support@bento-rewards.com
Privacy: privacy@bento-rewards.com
Website: https://bento-rewards.com/